Responsible Use Policy
Following our Responsible Use Policy is not optional but mandatory for all users.
Acceptable Use
The services provided by Boss Leads are intended to help users generate and manage leads in a lawful manner. Users are expected to use these services ethically, with respect, and in compliance with all applicable laws.
Consumer Empowerment and Transparency
Boss Leads’ services are designed to empower consumers with clear and concise control over their contact preferences. We ensure a transparent process for consumers to opt-in and monitor their consent, reflecting our respect for consumer autonomy in all interactions.
Data Ownership and Control
We believe that consumers should have full ownership of their personal data. Users of our services are expected to provide mechanisms that allow consumers to control the relevance and frequency of communications, thus enabling them to own their information and experiences.
Pro-Consumer Compliance Commitment
We commit to pro-consumer compliance, vigorously ensuring that our platform and our users adhere to the principles of consumer privacy and regulatory requirements throughout the sales process. Our tools and processes are constantly updated to reflect the highest standards of compliance.
Industry-Specific Permissions Guidelines
Our policies include industry-specific permissions guidelines, ensuring that users of Boss Leads’ services are aware of and comply with the varying consent requirements of different sectors.
SMS Policy
SMS services provided by Boss Leads should only be used to contact individuals who have explicitly opted in to receive messages from the sender. The only exception to this rule is transactional SMS, such as appointment reminders or package delivery notifications.
Zero Tolerance Policy
Boss Leads maintains a zero-tolerance stance toward any attempts to circumvent laws, rules, or our policies. Illegal lead generation practices and unauthorized calling are strictly prohibited under any circumstances.
IVR Policy
Interactive Voice Response (IVR) services can only be used to contact individuals who have consented to receive calls or for non-telemarketing purposes, such as surveys and notifications. IVR must not be used to contact mobile phones without explicit permission from the recipient.
Mandatory Compliance Policy
All communications conducted through Boss Leads must comply with the Telephone Consumer Protection Act (TCPA), regulations from the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), state laws, and other regulatory bodies. This includes but is not limited to adhering to Do Not Call (DNC) lists, not calling mobile lines without consent, accurately identifying the sender, using valid caller IDs, and providing a toll-free callback number.
Ringless Voicemail Policy
Ringless Voicemail (RVM) is designed as a non-intrusive, permission-based communication tool. RVM should be used strictly for permission-based communication and not for telemarketing unless prior consent has been obtained. Users must identify themselves clearly, provide an automated opt-out process, and include a toll-free callback number.
Mandatory Opt-in Policy
Use of Boss Leads’ services for telemarketing is conditional on strict adherence to telemarketing rules, requiring active, documented consent from each individual contacted. Adding opt-in language to signup forms on your website can facilitate legal and compliant communication.
Violation of These Policies
Regulatory Cooperation Policy
Boss Leads cooperates fully with regulatory bodies, including but not limited to the FTC, FCC, and US Telecom, to eliminate illegal robocalls and scam activities. Our commitment is to uphold the regulations set forth by these bodies to maintain clean and ethical communication networks.
Ensuring Compliance
We believe most of our users are compliant and uphold legal standards. However, any “Bad Actors” identified will face swift action, including removal and legal consequences. If you would like to notify us of a “Bad Actor,” please email us at info@bossleads.com. We strive to guide all our users in responsible and compliant use of our services.
Legal Disclaimer
Please note that the information provided here is for general guidance and should not be considered legal advice. Consult with a legal professional for specific legal advice related to your activities.
For more information on compliance or to report illegal robocalls, please visit our compliance solutions.
Did you receive an illegal Robocall? Report it to the FCC here.